Introduction
StayBroo aims to provide fair booking experiences for both hosts and guests.
Refund eligibility depends on the booking situation and cancellation reason.
Guest Cancellation
Before Host Acceptance
Full refund.
After Booking Confirmation
Refunds depend on:
- cancellation timing
- host policy
- booking circumstances
Same-Day Cancellation
Platform fees may be non-refundable.
Host Cancellation
If a host cancels a confirmed booking:
- guest may receive full refund
- host account may face penalties
- repeated cancellations may reduce host visibility
Emergency Situations
StayBroo may review refunds for:
- safety concerns
- fraudulent listings
- severe emergencies
Refund decisions remain at StayBroo’s discretion.
Non-Refundable Situations
Refunds may not apply for:
- guest no-shows
- rule violations
- incomplete documentation
- unauthorized payments outside platform
Processing Time
Approved refunds may take:
depending on payment provider.