1. Introduction
Welcome to StayBroo.
StayBroo is a platform that connects hosts and guests for short-term stays and temporary accommodation.
By using StayBroo, you agree to follow these Terms & Conditions.
2. Platform Nature
StayBroo is:
- a technology platform
- not a hotel
- not a property owner
- not a travel agency
StayBroo only helps users:
- discover stays
- communicate
- send/receive booking requests
StayBroo does not directly own, manage, or control listed rooms.
3. Eligibility
Users must:
- be at least 18 years old
- provide valid phone number
- provide genuine identity information
- comply with local laws
StayBroo may suspend accounts that provide false information.
4. Account Verification
StayBroo may request:
- phone verification
- government ID
- selfie verification
- address proof
Verification does not guarantee user behavior or safety.
5. Host Responsibilities
Hosts must:
- provide accurate room details
- upload real photos
- maintain basic cleanliness
- ensure safe accommodation
- follow apartment/society rules
- comply with local laws
Hosts must not:
- post fake listings
- overcharge outside confirmed booking
- allow illegal activities
- discriminate unfairly
6. Guest Responsibilities
Guests must:
- behave respectfully
- follow host house rules
- maintain cleanliness
- avoid disturbing neighbors
- provide valid identification when requested
Guests must not:
- damage property
- bring unauthorized persons
- engage in illegal activity
- misuse the platform
7. Booking Rules
- Booking requests are subject to host acceptance.
- Prices may vary by host and location.
- StayBroo does not guarantee booking approval.
- Hosts may reject requests at their discretion.
8. Payments
For MVP:
- payments may happen online or offline
- StayBroo may collect platform fees
StayBroo is not responsible for:
- cash disputes between users
- unofficial payments outside platform
9. Cancellation Policy
Hosts and guests should avoid unnecessary cancellations.
Repeated cancellations may result in:
- account restrictions
- lower visibility
- temporary suspension
10. User Ratings & Reviews
Users may rate and review each other after stays.
StayBroo may remove:
- abusive reviews
- fake reviews
- offensive content
11. Safety Disclaimer
StayBroo attempts to improve trust through verification systems.
However, StayBroo cannot guarantee:
- user behavior
- room condition
- personal safety
- compatibility between users
Users are responsible for exercising personal judgment and caution.
12. Prohibited Activities
Users must not use StayBroo for:
- illegal activities
- harassment
- fraud
- violence
- prostitution
- drug-related activities
- unauthorized commercial activity
Violation may result in:
- permanent ban
- reporting to authorities
13. Emergency Situations
In cases involving:
- threats
- theft
- violence
- police complaints
StayBroo may cooperate with law enforcement and share relevant booking records when legally required.
14. Limitation of Liability
StayBroo shall not be responsible for:
- property damage
- theft
- disputes between users
- injuries
- cancellation losses
- personal belongings
Users participate at their own risk.
15. Account Suspension
StayBroo may suspend or terminate accounts for:
- fake information
- repeated complaints
- policy violations
- suspicious behavior
16. Privacy
StayBroo will attempt to protect user information and will not intentionally share personal data except:
- when legally required
- for safety investigations
- with user consent
17. Changes to Terms
StayBroo may modify these Terms & Conditions at any time.
Continued use of the platform means users accept updated terms.
18. Contact
For support or complaints:
- Email: support@staybroo.com
- Platform: StayBroo